Shipping Policy

Alarm alerts

Due to COVID-19 to ensure the safety and isolation of personnel, please allow more processing time for processing and shipment.

The tracking is expected to show progress after the delivery center receives the package. This should be done within 72 hours of taking delivery, but in some cases we believe this process may take several working days.

Our distribution partners are doing their best to place your order (safely) and deliver it to you as soon as possible. However, we urge you to be patient with our distribution centers and package carriers around the world, as during this time they will continue to help us safely deliver our shipments to our homes while coping with unprecedented volumes of deliveries.

* Processing time is normally 2 working days for all mail items except reserved mail items. Orders received after 10 a.m. Sometimes they are not processed until the next business day. Our orders usually arrive within 3-7 working days. International orders are shipped from our nearest international warehouse and usually arrive within 4-10 business days, depending on location.

** We would love to provide international express shipping, but due to the complexity and inconsistency of global shipping services, we are unable to do so at this time.

Customs and Duties

We try our best to eliminate/reduce tariffs for shipments from one of our international warehouses. Fengfeng Design is not responsible for any customs, duties or import charges associated with the receipt of Fengfeng Design orders.

Orders and pre-orders

If your order contains a pre-ordered or out-of-stock item, the item may not be delivered immediately, or it may be automatically divided into multiple lots.

Why do you charge international freight?

We are happy to provide you with free delivery service. We are also pleased to offer shipping discounts to international customers who place orders. We don't do these things for two main reasons

1. Even from local warehouses, international shipping costs are higher. Our shipping costs help cover the ongoing maintenance costs of our six fully stocked warehouses, providing faster shipping and return services for international customers.

We don't want to compete with international retailers. The prices of our products vary all over the world. These prices reflect local import tariffs and the local cost of living. By offering free delivery everywhere, we tend to undercut local retailers.